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Tuesday, November 15, 2016
Technology PD with the Digital Decathlon
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What Great Customer Service Looks Like? It’s Not What You Think!
What does it mean to offer great customer service?
Have you been doing it the wrong way all this time?
It’s simpler than you think…
When I first work with my clients, I meet them in my office and I go through a questionnaire. Using the questionnaire I try to find out what my clients need. Whether they need to buy or sell, I need to find out my client’s motive, desires and expectations.
I want to figure out my client’s motivation to buy and sell. Sometimes, they are drawn to buy or sell based on what the media says and so I want to make sure they are fully informed about what is REALLY going on in the market.
Then, I figure out whether what they want is compatible with what they need based on what they have told me. For example, a client may think that her $500K budget can only afford a 2 bedroom apartment in Burnaby but what she really actually wanted was to live in Vancouver but she thought it wasn’t possible. That’s where I come in and show her what’s possible and what’s not.
The same goes with clients who think their home is worth X, when in fact their home is worth a lot more.
The post What Great Customer Service Looks Like? It’s Not What You Think! appeared first on Gary Wong Realty Vancouver, BC.
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Monday, November 14, 2016
A Radical Mycology Convergence Just Took Place
The 4th Annual Radical Mycology Convergence was held last month and for the first time the event took place here on the East Coast. I had been hoping to travel out west one year to attend this gathering that is focused on all things related to cultivating, foraging, and consuming mushrooms, so when I saw that it was happening in nearby Wingdale, N.Y. it was an easy decision to go.
The convergence was held over a span of five days and included, camping, meals, and a host of workshops, forays, and demonstrations covering many aspects of fungi. The event was held at the Harlem Valley Homestead, on over one hundred acres of farmland that plans to become a staging location for similar educational agricultural gatherings in the future.
Speakers at this year’s event included Peter McCoy of Radical Mycology, Olga Tzogas from Smugtown Mushrooms, and Steve Gabriel author of “Farming the Woods.” Also on hand to provide lectures and workshops were Willie Crosby, Mara Fae Penfil, William Padilla-Brown, Fern Katz, and others that made up a talented collection of mycology experts.
There were workshops focused on medicinal mushrooms, how to cultivate cordyceps, mycoremediation, crafts involving fungi, liquid culture techniques, mushroom identification, and aseptic lab construction and operation. Other activities included forays to gather fungi, exercises into reading the forest landscape, collection of mosses, and even opportunities to hike up to the nearby branch of the Appalachian Trail.
Following are some photos taken during the convergence and I’ll have more to share later about specific techniques and information that was presented during the event:
The mornings started off with an amazing display of the sun burning through the mist and fog to reveal the mountains that surrounded us.
The Harlem Valley Homestead is an incredible site and I hope to make it back there soon.
The weather was ideal for camping with warm days, cool nights, and only one day that brought clouds and rain over the area.
In between the peaks and valleys were campsites, the buildings and outdoor spaces that held workshops, and the forests where we spent time foraging.
Here is one of numerous ponds on the property which formerly was a fish farm and also has a nice sized trout stream flowing through it.
Peter McCoy presented several interesting lectures including this one on liquid cultures and the ingenious lid that makes the technique easy and practical.
This workshop covered a mushroom cultivation hack that we learned and used to grow oyster mushrooms in a low tech manner with a just few ingredients.
Steve Gabriel’s session on growing woodland mushrooms for forest health included a fascinating guided walk through the local forest.
Olga from Smugtown Mushrooms was on hand instructing on aseptic lab skills and leading a tour through the farm’s mushroom lab and grow rooms.
John Michelotti of Catskill Fungi shared lots of great info on medicinal mushrooms, extracts, and the benefits of various types of mushrooms.
Just one of many circles that we formed around the farm, at nightly campfires, while feasting on healthy meals, hanging out at tent sites, talking between workshops, or while lending a hand to make sure that the convergence was a success for everyone. It was a great event and I’m looking forward to the next one!
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4 Ways to Lead and Create a “Culture of Innovation” From Any Position
Leadership can happen from any position. We know this. But what is the impact when we focus on viewing leadership this way and ensuring that every member of the school community has ownership on the direction moving forward?
This is why this question is crucial; how do we move from “pockets” of innovation, to a “culture” of innovation? We all believe there are forward thinking classrooms really pushing the boundaries of what learning can look like in schools, but are they the norm or the exception?
There have been many educators, from whatever position they are in, that have a profound impact on the learning that happens in their schools, outside of their own classrooms. I would feel uncomfortable hiring someone to their first “administration” position, if they have never been a “leader”. Influence to help people move forward, can happen from anywhere and anyone.
But for this type of leadership to happen (and flourish) from any position, we have to think differently about what we do, and how we do it.
Here are a few things that can help move schools forward to a “culture” of innovation, no matter what position you are in.
- We need to be accountable to each other, not just administrators. There is expertise in all buildings, and the notion of “you can’t be a prophet in your own land”, is one that we need to retire. Think about this truly; would you be excited to learn in some of the classrooms in your school? If not, what are you doing about it? Are you having conversations with your colleagues? Sharing ideas that can help all of us get better? If we expect everyone to be accountable to the principal or superintendent only, change will take forever. We need to push and support each other to become better. This leads into the next point.
- We have to promote and model challenging conversations. Challenging ideas in education is crucial, but we have to be thoughtful of doing it in a respectful manner. In my workshops, I encourage people to challenge my ideas, understanding that the focus in on, “What is best for kids?” How we ask questions is crucial though. Are our questions statements in disguise, or are they genuinely focused on asking questions to move forward, not simply to hold on. Many educators embrace the notion that the best learning can happen when we are uncomfortable, and this should be no different in the conversations we have with our colleagues. Just be sure that people feel valued before you challenge them, or this could backfire.
- We need to constantly look at our own environments, with fresh eyes. You may have been in your school for several years, and the concern about this is that we become numb to our environment. As someone who speaks in schools quite often, I look at everything that is on the walls when I walk in, and observe the feeling of welcoming when I walk into classrooms. One school I walked into had extremely old artwork that was deteriorating in the hallway, and then later talked to me about how some kids are disrespectful in school. I saw a connection between the environment in the school and how the kids felt when they were there. If we become numb to what we do, what we see, and what we hear, we have a hard time moving forward. Observe, look, challenge, and wonder about the things on the walls and the learning in the school like it was your first day, every day. For some people that walk into your schools, it will be their first day.
- Focus on being a “school” teacher, not simply a “classroom teacher”. Simply put a “classroom” teacher, is focused mostly on the success of the students that teach this year; a “school” teacher is focused on the success of all kids within the school (or even district). They see things like supervision as an opportunity to connect with students they don’t usually teach, but also they are more willing to open their classroom to colleagues because they know that what they are doing, can have an impact on other kids. Would there not be a significant increase in the environment of schools if each individual took ownership over the success of the community as a whole? Impact one other teacher in your school, and you impact probably a minimum of twenty students (that year only). When it is “our school”, the influence we have on one another, is more powerful than the influence of one administrator.
As I stated in “The Innovator’s Mindset“,
Building innovative organizations will take all of us working together. This is not about a “top down” or “bottom up” approach as much as it is about “all hands on deck.” And it is possible.
Creating a “culture of innovation”, where powerful and deep learning is the norm, not the exception, will more likely happen if we count on the leadership of all, not the leadership of “one”.
P.S. If you feel you are in a situation where these ideas are not “allowed” in your schools by your administration, think about how you can create and change that dynamic. Leaders find a way forward.
- May 16, 2016 Meaningful Change is On All of Us
- April 23, 2015 Have a bad boss? Ask them for their advice.
- January 9, 2016 What is innovative leadership?
- February 15, 2015 5 Ideas for Conversations on Change
- February 7, 2016 Innovation To Best Practice
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4 Ways to Lead and Create a “Culture of Innovation” From Any Position
Leadership can happen from any position. We know this. But what is the impact when we focus on viewing leadership this way and ensuring that every member of the school community has ownership on the direction moving forward?
This is why this question is crucial; how do we move from “pockets” of innovation, to a “culture” of innovation? We all believe there are forward thinking classrooms really pushing the boundaries of what learning can look like in schools, but are they the norm or the exception?
There have been many educators, from whatever position they are in, that have a profound impact on the learning that happens in their schools, outside of their own classrooms. I would feel uncomfortable hiring someone to their first “administration” position, if they have never been a “leader”. Influence to help people move forward, can happen from anywhere and anyone.
But for this type of leadership to happen (and flourish) from any position, we have to think differently about what we do, and how we do it.
Here are a few things that can help move schools forward to a “culture” of innovation, no matter what position you are in.
- We need to be accountable to each other, not just administrators. There is expertise in all buildings, and the notion of “you can’t be a prophet in your own land”, is one that we need to retire. Think about this truly; would you be excited to learn in some of the classrooms in your school? If not, what are you doing about it? Are you having conversations with your colleagues? Sharing ideas that can help all of us get better? If we expect everyone to be accountable to the principal or superintendent only, change will take forever. We need to push and support each other to become better. This leads into the next point.
- We have to promote and model challenging conversations. Challenging ideas in education is crucial, but we have to be thoughtful of doing it in a respectful manner. In my workshops, I encourage people to challenge my ideas, understanding that the focus in on, “What is best for kids?” How we ask questions is crucial though. Are our questions statements in disguise, or are they genuinely focused on asking questions to move forward, not simply to hold on. Many educators embrace the notion that the best learning can happen when we are uncomfortable, and this should be no different in the conversations we have with our colleagues. Just be sure that people feel valued before you challenge them, or this could backfire.
- We need to constantly look at our own environments, with fresh eyes. You may have been in your school for several years, and the concern about this is that we become numb to our environment. As someone who speaks in schools quite often, I look at everything that is on the walls when I walk in, and observe the feeling of welcoming when I walk into classrooms. One school I walked into had extremely old artwork that was deteriorating in the hallway, and then later talked to me about how some kids are disrespectful in school. I saw a connection between the environment in the school and how the kids felt when they were there. If we become numb to what we do, what we see, and what we hear, we have a hard time moving forward. Observe, look, challenge, and wonder about the things on the walls and the learning in the school like it was your first day, every day. For some people that walk into your schools, it will be their first day.
- Focus on being a “school” teacher, not simply a “classroom teacher”. Simply put a “classroom” teacher, is focused mostly on the success of the students that teach this year; a “school” teacher is focused on the success of all kids within the school (or even district). They see things like supervision as an opportunity to connect with students they don’t usually teach, but also they are more willing to open their classroom to colleagues because they know that what they are doing, can have an impact on other kids. Would there not be a significant increase in the environment of schools if each individual took ownership over the success of the community as a whole? Impact one other teacher in your school, and you impact probably a minimum of twenty students (that year only). When it is “our school”, the influence we have on one another, is more powerful than the influence of one administrator.
As I stated in “The Innovator’s Mindset“,
Building innovative organizations will take all of us working together. This is not about a “top down” or “bottom up” approach as much as it is about “all hands on deck.” And it is possible.
Creating a “culture of innovation”, where powerful and deep learning is the norm, not the exception, will more likely happen if we count on the leadership of all, not the leadership of “one”.
P.S. If you feel you are in a situation where these ideas are not “allowed” in your schools by your administration, think about how you can create and change that dynamic. Leaders find a way forward.
- May 16, 2016 Meaningful Change is On All of Us
- April 23, 2015 Have a bad boss? Ask them for their advice.
- January 9, 2016 What is innovative leadership?
- February 15, 2015 5 Ideas for Conversations on Change
- February 7, 2016 Innovation To Best Practice
Source: George Couros
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Sunday, November 13, 2016
Five Critical #EdTech Conversations For Your School
- Adding technology won't make a poor lesson suddenly great.
- It won't fix a learning culture that is sluggish or disengaged.
- It won't necessarily result in higher standardized test scores.
- Technology isn't appropriate for every learning task.
- Technology can be a distraction.
- It can also bring new concerns for student wellness and safety.
Adding technology to lessons doesn't make them great lessons. #edchat #edtech #sunchat http://pic.twitter.com/iKWUYTfOGr— David Geurin (@DavidGeurin) September 25, 2016
3. How can we overcome challenges that come with technology use?
- Educators must model safe and appropriate use of technology.
- Schools must teach digital citizenship and activate students as digital leaders.
- Schools must support professional learning for teachers on technology use.
- Effective pedagogy must be prioritized over using technology for the sake of technology.
- Schools must develop strong relationships with students, parents, etc. so that there is a cooperative effort to make technology work for learning.
- Drill and kill on a device is still low leverage.
- Activities that are simply "busy work" are still mindless even on a device.
- Test prep programs are not my idea of authentic technology use.
- Worksheets are not more engaging just because they are pushed out on a device.
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Are You Showing Up Well For Your Students?
I wrote a post recently with ideas for creating school environments that are supportive and help students "show up well" and ready to learn. A positive school and classroom culture can help overcome some of the negatives in a student's life that may be impacting their emotional and educational well-being.
In the post, I also mentioned that adults who work in schools must also work at "showing up well." We have to take care of ourselves and each other to have the type of supportive environment that we all need.
Teaching is stressful. In fact, teaching seems to be among the most stressful professions in America. A 2014 Gallup Poll found that nearly half of all teachers reported high levels of stress from the previous day. It was the most stressful profession in the study, slightly ahead of doctors and nurses in terms of reported stress.
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So why are teachers feeling so stressed? There are a variety of factors. Heavy workloads, challenging student behaviors, lack of autonomy and voice, and high stakes assessments might be a few reasons. Some of the factors are completely out of the control of educators. And some of the factors are just inherent in working with kids. It's awesome to work with kids, but stressful at the same time.
There is an important truth in this quote from Salome Thomas-El. We can't always control the weight of our load. We have to look for ways to find the strength we need to show up well and be our very best. Our #KidsDeserveIt!!!Everything we do is about making life better for others! Never leading scorers...we love the ASSISTS! #KidsDeserveIt http://pic.twitter.com/WdV5s5Thmi— Salome Thomas-EL (@Principal_EL) August 6, 2016
If you are struggling to show up well in your classroom, it can result in anger, resentment, frustration, depression, and other hurtful emotions. Actually, these emotions will probably show up from your students, too. As educators, what we model is typically what we get.
Here are some ideas on resilience for teachers and taking care of your own mental, physical, emotional, and spiritual well-being. I'm not great at all of these, that's for sure. But I recognize their importance and how they help me to be my best when I do have success in these areas.
1. Focus on your purpose and the meaning in your work.
A recent Edutopia article explained how stress in itself is not necessarily bad. Stress tends to be negative when it doesn't seem like it is meaningful. I'm reminded of the pain mothers endure in child birth, and yet it is worth it (so I am told) because of the miraculous value of bringing a child into the world and being a mother. In fact, moms often willingly do it all over again. The deep meaning of the experience must make it worth the pain.
2. Recognize you are making a difference.
This letter posted by Danny Steele on his blog really captures the commitment and dedication of teachers. You are making a difference.
3. Build a support system at work.
We need people at work who believe in us and who inspire us. Surround yourself with people who energize you. Stay away from energy vampires, who might suck the life out of your day.
4. Develop a support system away from work.
Beyond work, we also need healthy relationships that strengthen us. It's tough to do life alone, and we all need to rely on others. If you are struggling to find your support system, try to be that person for someone else. Giving to others is a great way to find people who can also lift you up.
5. Learn to say no.
Focus on the things that are most essential to your mission and purpose. Being busy isn't a happiness killer in itself. But when you are too busy doing things that you aren't even passionate about, that's a sure recipe for burnout.
6. Make spiritual wellness a top priority.
My spiritual life is important to me. I need to nurture my relationship with God and rely on him for guidance if I'm going to show up well and be my best for my students.
7. Relieve stress by exercising.
When I feel stress or anxiety building throughout the week, a long run does wonders to help me relax. There are so many bad habits we can turn to as a stress reliever. But exercise is good for you and helps ease the stress.
8. Eat well.
I really struggle to eat well. I love fast food, pizza, and ice cream. But when I am eating too much of the wrong stuff, I can tell it impacts my ability to be my best overall.
9. Set boundaries.
Healthy people don't let others run over them. They set boundaries and they communicate their thoughts and feelings to others. A lack of boundaries will eventually lead to simmering resentment or angry outbursts. Ask for what you want. But also listen to others and respect their boundaries.
10. Practice being grateful.
Gratitude is one of the most powerful things you can do for your emotional health. Be honest with yourself about your struggles, but also be always grateful. There are blessings in each day and even our difficult circumstances have the power to make us better if we choose to grow.
11. Forgive yourself and others.
Let go of things that are in the past. Sometimes the hardest person to forgive is ourselves. As educators, we have to be willing to forgive. Bitterness is a heavy burden to carry.
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12. Remain always hopeful.
If you're like me, you don't want anything to feel like it's out of your control. You desire a sense of security and predictability. But life doesn't work that way, and the only way to have peace is to give up on worry and live in the present moment. Our worries tend to live in the past or in the future. Hope is believing good things are possible and headed our way. In the mean time, we must live in the current moment.
13. Have fun!!! Enjoy the journey.
Last Friday, I had a lip sync battle at lunch with one of our other teachers. It was for a good cause. We were raising money for Care to Learn, a charity that helps students in need. But it also helps me to not take myself too seriously. I like to joke around and make laughter a part of each day.
Lip sync battle for Care to Learn! #goliberators http://pic.twitter.com/8k5oa8iHIc— Liberator Counselors (@LibCounselors) November 4, 2016
14. Keep learning and growing.
Whatever problem you may be facing, you have the power to do something if you are willing to learn and keep growing. I don't feel as stressed when I feel like I can learn from my difficulties. I view challenges as opportunities for growth, instead of stress inducing burdens.
15. Take risks.
One of the biggest regrets people have is playing it too safe. If you really want to get the most out of life you have to be bold and take risks.
Question: How are you working to "show up well" for your students? How are you managing stress as an educator? I want to hear from you. Leave a comment below or respond on Facebook or Twitter.
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